If you want to avoid Import VAT and handling fees, please keep your orders small. At the moment customers importing into the EU from Great Britain enjoy a very modest €22 VAT-free threshold. That's roughly £18. This threshold INCLUDES the cost of postage and insurance. If your tax Authority decides taxes are due, a handling fee will probably also apply.
We estimate that smaller orders (for instance, 4 cards + tracked shipping) should be able to pass through Customs without incurring an extra charge, but naturally, we cannot guarantee this.
Please note that Green Pebble is not responsible for any taxes or handling fees, and will not refund orders held up at the border due to taxation issues. If at all in doubt, please contact your local tax authority to establish what the applicable duty/taxes will be, before placing your order with us. Another source of useful information may be your post office.
There may be delays in transit times and border crossings impacting on the post and courier deliveries. Please allow 30 business days before contacting us about any missing parcel.
We hugely look forward to welcoming our EU customers back and hope these measures will help to keep costs down.
If any of our customers experience unexpected issues at the border or with Customs/Import VAT, please keep us informed - it is your feedback that will allow us to adjust our services to better serve you.