We estimate that smaller orders (for instance, 4 cards + tracked shipping) should be able to pass through Customs without incurring an extra charge, but naturally, we cannot guarantee this. UPDATE: EU customers buying 4 cards have reported mixed experiences in April/May - some are being charged, some have received their orders without being charged. 

Please note that Green Pebble is not responsible for any taxes or handling fees, and will not refund orders held up at the border due to taxation issues. If at all in doubt, please contact your local tax authority to establish what the applicable duty/taxes will be, before placing your order with us. Another source of useful information may be your post office.

On 1 July 2021, everything changes. The €22 VAT-free threshold will end and all orders will be charged VAT. The good news is, by then a system should exist whereby UK businesses will charge VAT on all orders of up to €150 at point of sale and pay it to the tax department on the customers' behalf, and the orders should once more cross the border without any surprises for our EU customers. For orders over €150, other rules will apply.

DELAYS
There may be delays in transit times and border crossings impacting on the post and courier deliveries.

If you have purchased Tracking or Tracking + Signed For, please follow the tracking guidance on the courier's email.

If you opt to use Standard Airmail, this is completely at the customer's own risk.

YOUR EXPERIENCE
We hugely look forward to welcoming our EU customers back and hope these measures will help to keep costs down.

If any of our customers experience unexpected issues at the border or with Customs/Import VAT, please keep us informed - it is your feedback that will allow us to adjust our services to better serve you.