What is your delivery time?
We aim to pack every order within 24 hours of having received it (Mon - Fri), and use First Class post to dispatch orders to customers within the UK. This means that if we receive your order first thing on Monday morning, you should have it by Wednesday.
Overseas customers, we dispatch using a regular airmail service, so please allow 5-14 days for delivery. We also offer a tracking option for a small additional fee to some international destinations. Where applicable, this option is presented in the 'Shipping' section of Checkout.
Do you offer Free Delivery?
Please click here for more information.
I need it urgently!
Our packers don't drink Redbull but they do often seem to have wings, so if you really need something by a particular date, please write it in the 'comments' field or drop an email to firstname.lastname@example.org after you have placed the order, and we will do our very best for you. We can't promise 100% success but we will certainly try.
What is your returns policy?
We want you to be totally happy with your online purchases, so if there is a problem, please contact us as soon as possible (within 7 days) on email@example.com or +44 (0)1502 710427 and we will do everything we can to resolve it.
Can I return one of your products if I bought it in a shop?
In the first instance, please return the item to the shop, along with your proof of purchase and original packaging. However, if the matter remains unresolved, please do feel free to contact us.
Do you offer discounts?
We have a super Loyalty Club, where you can earn points to redeem against future orders. Learn more by clicking on the green 'Loyalty Club' tab on the bottom right-hand side of our website.
Do you deliver overseas?
Yes, we deliver to anywhere in the world. A small postal surcharge may apply.
We dispatch using a regular airmail service, so please allow 5-14 days for delivery. There may be taxes to be paid to your local Customs; these taxes are for your own costs.
We don't share/sell information about our customers to anyone, unless legally-required to do so by someone with serious governmental clout. Other than that, we abide fully by the Information Commissioner's rules and regulations.
Can you put me in touch with one of your artists?
Yes, absolutely. We enjoy passing on your requests to them. Please address your email to firstname.lastname@example.org and we will make sure the artist gets it.
I'm an artist and I would like to submit to Green Pebble
We love considering artists' work, and although we can't promise to take on everyone who submits to us, we will always try to respond with helpful feedback. Please email email@example.com and request a submission form.
Please note, we seek artists who are comfortable using email and who are not already published with someone else.
Can I come work for you, I love your cards so much?
We recruit regularly, so if you live near Beccles in Suffolk (UK), please email firstname.lastname@example.org. We have a very friendly team, so if you're prone to grumps, sloth, or black moods - or you're one of those people who complains all the time - you may want to reconsider? We like happy people.