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    Refund policy

    We want you to love our products, so if you are dissatisfied with any item(s) purchased online through our website, please contact us on info@greenpebble.co.uk or 01502 710427 within 14 days of purchase and we will do what it takes to find a satisfactory solution. Please keep all the original packaging.

    For items purchased elsewhere (ie from a shop), in the first instance please contact that vendor to find out what their returns policy is.

    Returns and Refunds

    Your legal rights: When you buy goods from a UK business, in law you have a number of rights as a consumer. These include the right to claim a refund or replacement, where the goods are faulty or misdescribed. If you have purchased your items from us directly (online) please call us within 14 days of receipt of the goods on +44 1502 710427 or email us on info@greenpebble.co.uk.

    If you have purchased your items through a third party, please keep the receipt and original packaging and return the faulty item to that third party.

    EU Return Policy: When a customer buys from the EU Market, in law you also have a number of rights as a consumer. These include the right to claim a refund within at least 14 days starting from the delivery of the last item in the order. Return shipping/restocking fees may apply.

    We allow cancellations until the order is fulfilled but please contact us promptly on info@greenpebble.co.uk as we often dispatch on the same day!  

    If you have purchased your items from us directly (online) please call us within 14 days of receipt of the goods on +44 1502 710427 or email us on info@greenpebble.co.uk.

    If you have purchased your items through a third party, please keep the receipt and original packaging and return the faulty item to that third party

    For more information click here

    Submit Withdrawal Request

    EU Customers, in law you have the right to return products within 14 days of receipt. Please fill out the following form to submit your withdrawal request. Returned items must be unused and in their original condition and packaging. We reserve the right to reduce your refund if the goods have been handled beyond what is necessary to inspect them. - All other customers please see our returns policy at the bottom of any page.